Terms and conditions

1. How to book > All sessions must be prebooked using the online booking system here at oceanexmouth.co.uk. We are currently unable to take bookings or accept payments for bookings for soft play sessions on site.
2. Cancellations, amendments & transfers > Bookings are non-refundable. In the event of sickness or being unable to attend, bookings can be transferred using the confirmation email that was sent at the time of booking. If the booking can’t be transferred, please get in touch with the soft play team here.
   
   We are unable to cancel a booking to apply discounts once it has been booked, and we are unable to refund the discounted amount. Please do not click “cancel booking” as this will invalidate your booking entirely, and will not prompt a refund.
   
   To amend your booking, you can change dates & times by transferring your ticket (see below section 2.1) to add people to your booking, simply make another booking with the additional guests, you’ll need to provide both booking references upon arrival.
   1. Transferring your booking > You can transfer your booking anytime up to an hour before your booking start time. Use the “Ticket Options” button within your confirmation email to transfer your booking to an alternative date. Please do not click “cancel booking” as this will invalidate your booking entirely, and will not prompt a refund.
4. Rules of play > Before play please read the rules of play by tapping here. Everyone’s safety is our priority, as a such we ask you to adhere to the rules of play at all times, whilst ensuring everyone in your booking also fully understands and complies. Should these rules be broken, you could be asked to leave and in these cases a refund will not be offered.
5. Adult supervision > Children must be always supervised by an adult whilst in the play area, children must not be left unattended. The responsible adult must be over the age of 16. 1 adult can supervise up to 6 children.
   
   PLEASE NOTE we do not supervise the play areas; children always remain the responsibility of the accompanying adult.
6. Food & drink > No outside food, drink or glass is permitted into Ocean Soft Play. Please see our cafe area for refreshments. Please ask for our allergen information if you have any specific dietary requirements.
7. Birthday parties & cakes > Birthday parties / cakes are not permitted unless part of our booked party options. Click here for info on our party options.
8. Car parking > Car parking is your responsibility, and we are not liable for any delays this may cause. We advise leaving plenty of time to park so you can enjoy the full amount of time booked to play.
9. Socks > All children and adults must wear socks whilst in the play area. If you arrive for without them, we sell them at reception.
10. Last admission > The last admission is 1 hour prior to closing. No discount admission applies.
11. Seating > All seating is on a first come, first served basis, please do not reserve seating/tables for friends yet to arrive.
12. Behaviour > Anti-social or threatening behaviour directed towards our team members or other customers will not be tolerated at any time. Anyone failing to respect this will be asked to leave and a refund will not be offered.

• All players with open-toed, or dirty shoes must wear bowling shoes unless exempt for medical reasons. You’re more than welcome to wear bowling shoes if you wish, as they’re included in the price of your game.
• Please check dates, times, prices and discounts very carefully before booking, once a booking is made it is final and non-refundable, bookings may be transferred to an alternative date and time that fits into the same deal or price bracket, otherwise you may be subject to extra charges if moved to a more expensive price point.
• To transfer your booking, get in touch with the bowing team by tapping here. Please note transfers are only possible subject to availability.
• We are unable to cancel a booking to apply any discounts once it has been booked.
• Threatening or abusive behaviour towards Ocean Team members will result in the booking being terminated.
• Should you have any queries regarding your booking please email us at bowlingreception@oceanexmouth.co.uk or phone us at 01395 266500, please be advised during busy periods it can take up to 48 hours for a reply.
• The time of your booking is when you’re booked to bowl, please allow plenty of time to travel, park and check in at the centre before your game. We reserve the right to cancel bookings that are 20 minutes, or more, late.
• Valid proof of discount must be shown if a discount such as blue light is used, or you may incur extra charges.
• You’ll love the food and drink we have on offer. So please do not bring food or drink in from elsewhere.
• We reserve the right, at our sole discretion, to modify or replace these terms at any time.
• Ocean prides itself on offering an all-round, family entertainment experience. We receive visits from everyone, especially kids, so please behave safely, appropriately, and considerately at all times.

Strips or Wings + Drink only £10

T&Cs – Available during select games only. Tap here to see the list of games. Drink includes Amstel, Inches, Brixton Pale Ale, 16oz soft drink, Small house wine, House spirit & mixer, any hot drink.

Offer can not be used in conjunction with any other offers or discounts. This offer is non-transferable and no menu alternatives can be offered. Management reserve the right to end any promotion at any time.

WIN Vouchers survey promotion

Complete our guest survey in full for the chance to win a voucher for bowling, soft play, or food & drink at one of our restaurants. An email must be provided and all applicable sections of the survey filled out to obtain 1 entry. 1 entry per person, per month only. Duplicate entries will not count. Winners selected at random from all submissions that month. Vouchers are non-transferable, and cannot be redeemed for cash value. Vouchers must be used within the valid from and valid until dates shown, instructions on how to use the voucher are displayed on the voucher. Management reserve the right to end any promotion at any time.