Terms and conditions

• All players must wear bowling shoes unless exempt for medical reasons.
• Please check dates, times, prices and discounts very carefully before booking, once a booking is made it is final and non-refundable, bookings may be transferred to an alternative date and time that fits into the same deal or price bracket otherwise you can be subject to extra charges if moved to a more expensive price point.
• Transfers are only possible subject to availability.
• We are unable to cancel a booking to apply any discounts once it has been booked.
• Threatening or abusive behaviour towards Ocean Team members will result in the booking being terminated.
• Should you have any queries regarding your booking please email us at bowlingreception@oceanexmouth.co.uk or phone us at 01395 266500, please be advised during busy periods it can take up to 48 hours for a reply.
• The time of your booking is when you’re booked to bowl, please allow plenty of time to travel, park and check in at the centre before your game. We reserve the right to cancel bookings that are 20 minutes, or more, late.
• Valid proof of discount must be shown if a discount such as blue light is used, or you may incur extra charges.
• You’ll love the food and drink we have on offer. So please do not bring food or drink in from elsewhere.
• We reserve the right, at our sole discretion, to modify or replace these terms at any time.
• Ocean prides itself on offering an all-round, family entertainment experience. We receive visits from everyone, especially kids, so please behave safely, appropriately, and considerately at all times.

1. All sessions must be prebooked using the online booking system. We are currently unable to take bookings or accept payments for bookings for soft play sessions on site.
2. Bookings are nonrefundable. In the event of sickness or being unable to attend, bookings can be transferred using the confirmation email that was sent at the time of booking.
   1. Use the “Ticket Options” button within your confirmation email to transfer to an alternative date.
   2. Ticket Transfers will only be possible 1 hour before the event. Please do not click “cancel booking” as this will invalidate your booking entirely.
3. We are unable to change or amend bookings, please be careful when selecting the date and time of your booking to ensure that is correct.
4. Before play please read the rules of play here. Everyone’s safety is our priority, as a such we ask you to adhere to the rules of play at all times, whilst ensuring everyone in your booking also fully understands and complies. Should these rules be broken, you could be asked to leave and in these cases a refund will not be offered.
5. Children must be always supervised by an adult whilst in the play area, children must not be left unattended. The responsible adult must be over the age of 16. 1 adult can supervise up to 6 children.
   
   PLEASE NOTE we do not supervise the play areas; children always remain the responsibility of the accompanying adult.
6. No food, drink or glass is permitted into Ocean Soft Play. Please see our cafe area for refreshments. Please ask for our allergen information if you have any specific dietary requirements.
7. Birthday parties / cakes are not permitted unless part of our booked party options. Click here for info on our party options.
8. Car parking is your responsibility, and we are not liable for any delays this may cause. We advise leaving plenty of time to park so you can enjoy the full amount of time booked to play.
9. All children and adults must wear socks whilst in the play area. If you arrive for without them, we sell them at reception.
10. The last admission is 1 hour prior to closing. No discount admission applies.
11. All seating is on a first come, first served basis, please do not reserve seating/tables for friends yet to arrive.
12. Anti-social or threatening behaviour directed towards our team members or other customers will not be tolerated at any time. Anyone failing to respect this will be asked to leave and a refund will not be offered.

Bottomless Brunch December 22nd

Bottomless drinks include only those on the festive bottomless brunch menu and any additional drinks will be charged separately. Drinks are bottomless for a maximum of two hours starting at your booking time.

10% Off Selected Christmas Events Promotion

Available online only, via oceanexmouth.co.uk. Offer available until 31st October 23:59. You must enter the code “EARLYBIRD” into the promotional box at checkout for the promotional price to apply. If you for any reason don’t input and apply this code, we are unfortunately unable to offer refunds. Management reserve the right to end any promotion at any time.

Christmas Dinner Restaurant Bookings

Pre-booking essential with a minimum of 8 people per booking. £10 deposit per head required to secure booking with full payment and menu selections required at least 7 days before the date of your booking.

Feed The Family For £30 promotion

Select two adult main meals, including any item from our pizza section, or the following mains from our main menu:

• Fish & chips

• Chicken Parmo

• Minted Lamb Koftas

• Mediterranean gratin

• Mac & Cheese

And any two kids meals from our kids menu. Deal only available in The Engine Room & deck restaurants after 3pm on Thursdays via our bar. Management reserve the right to end any promotion at any time.

Friday Fizz & Chip promotion

Offer available in The Deck restaurant after 3pm in The Deck restaurant only. Can not be combined with any other offer or discount. This offer is non-transferable and no menu alternatives can be offered.  Management reserve the right to end any promotion at any time.

Food & Fun promotion

Available online only. Offer only available 3 – 6pm Monday – Thursday, term time only. Can not be combined with any other offer. This offer is non-transferable and no menu alternatives can be offered. Management reserve the right to end any promotion at any time.

“Last strike Sunday” save on 2& 3 games promotion

Available online only through oceanexmouth.co.uk. Offer can be booked ahead at any time throughout the week, but promotional price only applies to Sundays from 4pm until the latest booking time available. Can not be combined with any other offer. This offer is non-transferable and no menu alternatives can be offered. Management reserve the right to end any promotion at any time.

Friday 40% off bowling promotion

Available online only through oceanexmouth.co.uk. Offer can be booked ahead at any time throughout the week, but promotional price only applies to any available time on Fridays. You must select “Family Friday” at checkout for the promotional price to apply. If you for any reason don’t select this option, we unfortunately are unable to refund or cancel your booking / order. If you book using this deal and need to move your booking to another day, you will be subject to an additional charge (the difference between the promotional and regular price). Can not be combined with any other offer. This offer is non-transferable & management reserve the right to end any promotion at any time.

Friday 10% off food & drink promotion

Available online only, via oceanexmouth.bytable.net, or via our “Ocean-Exmouth” app. Offer available during opening time on Fridays only. You must enter the code “FRIDAY” into the promotional box at checkout for the promotional price to apply. If you for any reason don’t input and apply this code, we are unfortunately unable to offer refunds. Management reserve the right to end any promotion at any time.

WIN Vouchers survey promotion

Complete our guest survey in full for the chance to win a voucher for bowling, soft play, or food & drink at one of our restaurants. An email must be provided and all applicable sections of the survey filled out to obtain 1 entry. 1 entry per person, per month only. Duplicate entries will not count. Winners selected at random from all submissions that month. Vouchers are non-transferable, and cannot be redeemed for cash value. Vouchers must be used within the valid from and valid until dates shown, instructions on how to use the voucher are displayed on the voucher. Management reserve the right to end any promotion at any time.

Kids Eat Free in SOft Play promotion

Available online only. Valid until November 29th 2024, Monday – Thursday only, during term time after 3:30pm. You must select the “Soft Play Afterschool – Kids Eat FREE” session. If you book using this deal and need to move your booking to another day, you will be subject to an additional charge (the difference between the promotional and regular price). Can not be combined with any other offer. This offer is non-transferable & and no alternative menu items can be offered. Management reserve the right to end any promotion at any time.

Burger & drink for £13.95 promotion

Valid in the engine room restaurant, on Tuesdays off-peak only.

Choose from:

Our Darts Fresh classic cheeseburger

Handmade garden burger

American style hot dog

Plus, any alcoholic pint excluding Peroni & Guinness, small wine, house spirits & mixer, soft drink up to 16oz, or hot drink; for just £13.95

Upgrade to a buttermilk chicken burger, Peroni, Guinness, medium wine, double house spirit & mixer, or pint of soft drink for just £1!

Can not be combined with any other offer. This offer is non-transferable & and no alternative menu items can be offered. Management reserve the right to end any promotion at any time.

Pizza & a drink for £14.50 promotion

Available in the engine room restaurant, on Mondays off-peak only.

Choose from:

Any pizza from the pizza section of our main menu

Plus, any alcoholic pint excluding Peroni & Guinness, small wine, house spirits & mixer, soft drink up to 16oz, or hot drink; for just £14.50

Upgrade to a Peroni, Guinness, medium wine, double house spirit & mixer, or pint of soft drink for just £1!

Can not be combined with any other offer. This offer is non-transferable & and no alternative menu items can be offered. Management reserve the right to end any promotion at any time.

WIN a table of 10 at “Festive Jazz Dinner & Dance Dec12th

Tag a friend or colleague in the post on our social media for the chance to win 10x tickets (a VIP table) to our “Festive Jazz Dinner & Dance” December 12th, 2024, including a bottle of bubbles. Maximum 2 entries per person, 1 on Facebook and 1 on Instagram. This prize is non-transferable, and cannot be redeemed for cash value. The winner will be contacted via Facebook or Instagram, prize must be claimed by responding to us and making your menu selections by Friday 29th November 2024. Any additional food & drinks are not included. Management reserve the right to end any promotion at any time.

WIN a table of 10 at “Glitz & Glam with Fonda Cox Dec14th

Tag a friend or colleague in the post on our social media for the chance to win 10x tickets (a VIP table) to our “Glitz & Glam with Fonda Cox” December 14th, 2024, including a bottle of bubbles. Maximum 2 entries per person, 1 on Facebook and 1 on Instagram. This prize is non-transferable, and cannot be redeemed for cash value. The winner will be contacted via Facebook or Instagram, prize must be claimed by responding to us and making your menu selections by Friday 6th December 2024. Any additional food & drinks are not included. Management reserve the right to end any promotion at any time.